Frequently Asked Questions
Everything you need to know about your Illenium Official order.
How long does shipping take?
Standard domestic orders typically ship within 3-5 business days. International shipping times vary depending on the destination and customs processing, usually taking 10-21 business days.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Please note that limited edition drop items and sale items are final sale.
How do I know what size to order?
Each product page features a detailed size chart. Our apparel generally follows a standard athletic fit; if you prefer an oversized look, we recommend sizing up.
Can I cancel or change my order?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase, but we cannot guarantee changes once the order has entered our fulfillment system.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that customers are responsible for any customs duties, taxes, or import fees levied by their local government.
How should I care for my Illenium apparel?
To preserve the quality of prints and fabrics, we recommend machine washing cold with like colors and hanging to dry. Avoid ironing directly on graphic designs.