Returns & Exchanges

We want you to be fully satisfied with your Illenium Official Store purchase; therefore, we offer returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging to qualify for a refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in the original shipping box or a similar mailer, ensuring you include the packing slip provided in your confirmation email.

• 3.
  Ship It Back

  Affix the prepaid shipping label generated from our portal to the outside of your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects and approves your return, your refund or exchange will be processed within 5-7 business days to your original payment method.